I. PURPOSE AND SCOPE OF INFORMATION COLLECTION

When customers interact with Glossy, we may collect certain personal
information necessary to process requests, provide support, and complete
purchases.

The information we may request includes:

• Full name;
• Email address;
• Phone number;
• Billing or shipping address;
• Order and transaction information;
• Other information voluntarily provided when contacting us.

This information allows us to communicate with customers, confirm orders,
arrange delivery, provide product assistance, and support customers
throughout their shopping experience.

Customers are responsible for ensuring that the information they provide
is accurate and for protecting their own email accounts, passwords, and
other login information where applicable.

If you become aware of unauthorized access, misuse, or any security issue
involving your information, please contact Glossy promptly so that
appropriate action can be taken.

II. HOW WE USE YOUR INFORMATION

Personal information provided to Glossy may be used for purposes
directly connected with our products, website, and customer services,
including:

• Confirming and processing customer orders;
• Contacting customers regarding payment, shipping, delivery, or order
  status;
• Providing product information, assistance, or customer support when
  requested;
• Handling returns, exchanges, complaints, and other order-related
  matters;
• Sending information about new products, promotions, offers, or
  Glossy updates where appropriate;
• Improving our website, services, and overall customer experience;
• Preventing fraudulent, suspicious, or unauthorized transactions;
• Meeting applicable legal, regulatory, accounting, or administrative
  obligations.

Glossy does not intend to use customers’ personal information for
unrelated purposes without an appropriate legal basis, permission, or
customer consent where consent is required.

Information may also be disclosed when requested by a court, law
enforcement authority, regulatory body, or another competent authority
where such disclosure is required by applicable law.

III. INFORMATION RETENTION

Glossy retains personal information only for as long as reasonably
necessary for the purposes for which it was collected or as required for
business, accounting, transaction, dispute-resolution, fraud-prevention,
or legal purposes.

Customers may contact us to request correction or deletion of certain
personal information.

Where information must continue to be retained because of legal,
transaction, accounting, security, or other legitimate obligations,
Glossy may retain that information for the required period.

When personal information is no longer reasonably required, we may delete,
anonymize, or securely dispose of it.

IV. WHO MAY HAVE ACCESS TO PERSONAL INFORMATION

Customer information is intended to remain within Glossy and the
trusted parties necessary to operate our services.

Depending on the service involved, personal information may be accessible
to:

• Authorized employees or representatives of Glossy;
• Shipping and logistics providers;
• Payment processors or financial service providers;
• Website hosting and technology service providers;
• Customer support or communication platforms;
• Contractors or business partners performing services on behalf of
  Glossy;
• Government or regulatory authorities when disclosure is legally
  required.

Third-party service providers should only receive information reasonably
necessary to perform the services for which they have been engaged.

Glossy does not intend to sell customers’ personal information to
unrelated third parties.

V. BUSINESS RESPONSIBLE FOR PERSONAL INFORMATION

Glossy is operated by THT GLOBAL LLC. The business information
associated with the operation of Glossy is provided below.

VI. ACCESSING, UPDATING OR CORRECTING YOUR INFORMATION

Customers may contact Glossy to request access to, correction of,
updating of, or deletion of personal information they have previously
provided to us, subject to applicable legal and operational requirements.

If you believe that your information is inaccurate, incomplete, or being
handled improperly, you may contact us using the information listed in
this Privacy Policy.

After receiving a request, Glossy may verify the identity of the
requester before making changes to personal information. This helps us
prevent unauthorized access or modification.

Once the request has been reviewed and verified, we will take reasonable
steps appropriate to the circumstances.

VII. CUSTOMER COMPLAINTS AND DISPUTE RESOLUTION

If a customer has a concern relating to personal information, an order,
or the way Glossy has handled a privacy-related matter, we encourage
the customer to contact us first so that both parties may attempt to
resolve the issue through direct communication.

Supporting information such as emails, messages, order details, payment
records, photographs, or other relevant documents may be requested when
necessary to review a complaint.

If the matter cannot be resolved through discussion, either party may
seek assistance or resolution through the appropriate competent authority
or legal process in accordance with applicable law.

Where a matter falls outside the reasonable authority of Glossy, we
may cooperate with relevant authorities or service providers in order to
assist with the investigation and resolution of the matter.

OUR COMMITMENT TO YOUR PRIVACY

Glossy takes reasonable administrative, organizational, and
technical measures designed to protect personal information against
unauthorized access, misuse, loss, disclosure, alteration, or
destruction.

We do not intentionally disclose customer information to unrelated third
parties without permission, except where disclosure is necessary to
provide a requested service, complete a transaction, protect legitimate
interests, or comply with applicable law.

In the event of a security incident involving customer information,
Glossy will take reasonable steps to investigate the incident,
reduce potential risks, and take appropriate corrective action.

Where notification is required by applicable law, affected individuals
or competent authorities will be notified as appropriate.