FAQ
We offer two refund methods for eligible purchases:
- Store Credit – Processed within 24 hours after approval.
- Original Payment Method – Processed within 14 business days, depending on your bank’s processing times.
Please note:
- Sale items and are not eligible for refunds.
- Refunds are only applicable to full-priced items and must meet our return conditions.
- Processing times may vary based on your bank’s policies.
- Customers are responsible for failed delivery attempts. We won’t refund if our customers are unable to receive the item without prior notice.
- Please do not return any items without our confirmation. We will not issue any refund or exchange under this circumstance.
- The customer’s responsibility is to provide us with complete and correct shipping information (and documentation if needed). Orders with missing or incorrect information (address, contact number) will expect a delay from the promised delivery time. Please understand that this procedure is very time-consuming and might cause extreme delay; thus, please ensure you have all the correct information before confirming your order. We do not take responsibility for late delivery due to the reasons above, including refunding the order.
- For damaged items, please provide an unboxing video. We won’t resolve cases without providing unboxing videos.
- For unfit items, please provide the measurements and fitting photos for further investigation.
