Payment Policy

At Glossy, we aim to provide customers with a simple, secure, and convenient payment experience. This Payment Policy explains how payments are handled when purchasing products through our website.

1. Bank Transfer

Where bank transfer is available as a payment method, customers may complete payment by transferring the required amount in accordance with the payment instructions provided for the order.

Customers should ensure that the transferred amount and any payment reference information are accurate so that the payment can be properly identified and matched with the corresponding order.

Orders paid by bank transfer may only be processed after the payment has been successfully received or confirmed.

2. Payment Confirmation

Once payment has been successfully completed or verified, the order will proceed to processing and fulfillment.

In certain circumstances, additional payment verification may be required before an order can be processed.

3. Payment Information

Customers are responsible for providing accurate payment and order information when completing a purchase.

Glossy is not responsible for delays caused by incorrect payment information, incorrect transfer details, insufficient payment, or other information entered incorrectly by the customer.

4. Payment Security

Glossy takes reasonable measures to support secure transactions and protect information associated with customer orders.

Where payments are processed through third-party payment providers, transactions may also be subject to the security standards, terms, and privacy practices of the relevant payment provider.

Customers should never provide sensitive payment information through unofficial communication channels or to unauthorized third parties claiming to represent Glossy.

5. Failed or Unverified Payments

If a payment is unsuccessful, incomplete, declined, or cannot be verified, the related order may remain pending or may not be processed.

If an obvious pricing, payment, or technical error occurs, Glossy reserves the right to correct the error and contact the customer where necessary before processing the order.

6. Refunds

Where a refund is approved, it will be processed in accordance with the applicable Return and Refund Policy and, where possible, through an appropriate payment method.

The time required for a refund to appear may vary depending on the payment method, financial institution, or payment service provider involved.