Privacy policy
At Glossy, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, creating an account, or purchasing our products.
This Privacy Policy explains what personal information we may collect, how we use it, how it may be shared, how long it may be retained, and the measures we take to protect it.
1. Information We Collect
When you use the Glossy website, contact us, submit an inquiry, create an account, or place an order, we may collect information necessary to provide our services, including:
- Full name
- Email address
- Telephone number
- Billing and shipping address
- Order and transaction information
- Account information, where applicable
- Information voluntarily provided when contacting us
This information is primarily collected so that we can process orders, arrange delivery, communicate with customers, provide support, and ensure that transactions can be completed properly.
2. How We Use Your Information
Personal information collected through Glossy may be used for purposes including:
- Confirming, processing, and fulfilling orders.
- Arranging shipping and delivery.
- Providing information about products and services.
- Responding to customer inquiries and requests.
- Sending notifications relating to orders or website services.
- Providing customer support and resolving complaints or disputes.
- Sending promotional or marketing communications where appropriate.
- Maintaining and improving the operation, functionality, and security of our website.
We do not use personal information for purposes unrelated to our services, transactions, or legitimate business activities unless permitted by law or with appropriate consent where required.
3. Disclosure of Personal Information
Glossy does not sell personal information to third parties.
Personal information may be shared only where reasonably necessary for the operation of our business, the provision of services, and the fulfillment of customer orders. This may include sharing information with:
- Authorized personnel responsible for order processing and customer service.
- Shipping and logistics providers.
- Payment and transaction service providers.
- Website, hosting, technical, and other service providers.
- Business partners performing services on our behalf.
These parties may receive only the information reasonably necessary to perform the relevant service.
We may also disclose information when required to do so by courts, law enforcement agencies, regulators, or other competent authorities in accordance with applicable law.
4. Retention of Personal Information
Personal information may be retained for as long as reasonably necessary to process orders, provide services, maintain transaction records, resolve disputes, comply with legal obligations, and support legitimate business purposes.
Information may also be retained until a valid request for deletion is received, subject to any applicable legal, accounting, operational, or record-keeping requirements.
5. Information Security
Glossy takes reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no online system, electronic transmission, or method of data storage can be guaranteed to be completely secure.
In the event of a security incident involving personal information, reasonable steps will be taken to investigate the incident, reduce potential harm, and make notifications where required by applicable law.
6. Accessing, Correcting, or Deleting Your Information
Customers may request to review, update, correct, or delete personal information that they have provided to Glossy.
Requests may be submitted using the contact methods made available through the website. We may take reasonable steps to verify the identity of the person making the request before processing it.
Certain information may need to be retained where required for legal, accounting, transactional, fraud-prevention, or other legitimate purposes.
7. Customer Responsibilities
Customers are responsible for providing accurate and complete information when creating an account, submitting an inquiry, or placing an order.
Customers are also responsible for maintaining the confidentiality of their account credentials, where applicable, and should notify us if they become aware of unauthorized access or misuse of their account.
Glossy may be unable to properly process an order, request, or complaint where the information provided by the customer is materially inaccurate or incomplete.
8. Complaints and Dispute Resolution
If a concern or dispute arises regarding personal information or the use of our services, we encourage customers to contact us so that the matter can first be addressed through good-faith communication and discussion.
Customers may provide relevant supporting information such as order records, messages, emails, invoices, photographs, or other documentation to assist with the review of a complaint.
Where a matter cannot be resolved directly or falls outside our authority, it may be referred to the appropriate competent authority in accordance with applicable law.
9. Third-Party Services
Glossy may use third-party services for functions such as payment processing, shipping, website hosting, analytics, email delivery, authentication, and other technical or operational services.
These third-party providers may process certain information in accordance with their own privacy policies, terms, and legal obligations.
10. Online Transactions
Information relating to online transactions, including order details, payment-related information handled through authorized payment providers, invoices, and electronic transaction records, may be processed and retained where reasonably necessary for order fulfillment, accounting, support, and compliance purposes.
Glossy takes reasonable measures to protect transaction-related information from unauthorized access or misuse.
11. Marketing Communications
Where permitted, Glossy may send customers information about products, promotions, offers, or other updates that may be relevant to them.
Customers may choose not to receive marketing communications by using the unsubscribe option provided in such communications or through other methods made available on the website.
12. Changes to This Privacy Policy
Glossy may update this Privacy Policy from time to time to reflect changes to our business practices, services, website functionality, technology, or legal requirements.
Any updated version will be made available through this website. Continued use of the website after an update may be subject to the revised Privacy Policy.
13. Data Controller Information
The Glossy website is operated by:
THT GLOBAL LIMITED
UNIT B53. 2/F. KWAI SHING IND
BLDG PHASE 1. 36-40 TAI LIN
PAI ROAD, KWAI CHUNG, N.T.
HONG KONG
14. Acceptance of This Privacy Policy
By using the Glossy website and providing personal information through our services, you acknowledge that you have read and understood this Privacy Policy.