Terms of service
Welcome to Glossy. These Terms and Conditions govern your access to and use of our website, products, and services.
By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
Please read these terms carefully before using our website or purchasing from Glossy.
1. Use of Our Website
You may use the Glossy website only for lawful purposes and in accordance with these Terms and Conditions.
You agree not to use the website in any manner that could damage, disable, interfere with, or compromise the security or normal operation of the website or the experience of other users.
You must not:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorized access to the website, servers, systems, or customer accounts.
- Introduce viruses, malware, harmful code, or other disruptive technologies.
- Use automated systems or other methods to interfere with the normal operation of the website.
- Use the website in a manner that violates applicable laws or regulations.
2. Intellectual Property
Unless otherwise stated, all content displayed on the Glossy website, including but not limited to logos, product images, photography, graphics, designs, text, videos, website layouts, and other creative materials, is owned by or lawfully used by Glossy.
Such content is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, publish, sell, commercially exploit, or otherwise use our content without prior authorization.
Glossy respects creativity and original design and reserves the right to protect its intellectual property and original creative works against unauthorized use.
3. Product Information and Display
We make reasonable efforts to ensure that product descriptions, photographs, colors, materials, sizes, details, and other information displayed on our website are as accurate as possible.
However, the actual appearance of a product may vary slightly from what is displayed on your device. Differences may occur due to screen settings, lighting conditions, photography, display resolution, or manufacturing variations.
We reserve the right to correct errors, update product information, modify prices, change product availability, or discontinue any product at any time without prior notice.
4. Orders
When placing an order through Glossy, you agree to provide accurate, complete, and current information necessary to process your purchase and arrange delivery.
Submitting an order does not automatically mean that the order has been accepted. All orders are subject to availability, verification, and acceptance.
We may contact you if additional information or confirmation is required before processing an order.
5. Pricing and Payment
Prices displayed on the Glossy website are those applicable at the time they are shown and may be changed without prior notice.
Customers are responsible for providing valid and authorized payment information when completing a purchase.
Additional charges such as shipping fees, taxes, duties, or other applicable costs may be presented during checkout or otherwise apply depending on the order and delivery destination.
If an obvious pricing or technical error occurs, we reserve the right to correct the error and cancel or modify the affected order where reasonably necessary.
6. Shipping and Delivery
Shipping and delivery times provided through our website are estimates only and may vary depending on the destination, product availability, shipping provider, customs processing, weather conditions, public holidays, or other circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate shipping information.
Glossy cannot be held responsible for delays or delivery issues resulting from incorrect information provided by the customer or circumstances outside our reasonable control.
7. Returns, Exchanges, and Refunds
Returns, exchanges, cancellations, and refunds are subject to the applicable policies made available through the Glossy website.
Customers should review the relevant return and refund conditions before completing a purchase.
Where a refund is approved, it will generally be processed using the appropriate payment method in accordance with the applicable policy and payment provider requirements.
8. Related Policies
Additional policies published on the Glossy website form part of these Terms and Conditions where applicable.
These may include policies relating to:
- Shipping and delivery.
- Returns, exchanges, and refunds.
- Payments and transactions.
- Privacy and personal information.
Customers are encouraged to review these policies before placing an order.
9. Customer Rights and Responsibilities
When using Glossy, customers are responsible for:
- Providing accurate and complete contact, billing, payment, and delivery information.
- Ensuring that they are authorized to use the selected payment method.
- Reviewing product information before completing an order.
- Maintaining the confidentiality of account credentials, where applicable.
- Using the website only for lawful purposes.
Any fraudulent activity, misuse of the website, unauthorized access, malicious interference, or other unlawful activity is strictly prohibited.
10. Right to Refuse or Cancel Orders
Glossy reserves the right to refuse, limit, or cancel an order where reasonably necessary.
This may include situations where:
- A product is unavailable or out of stock.
- Incorrect pricing or product information has been displayed.
- Payment cannot be successfully processed or verified.
- Customer information is incomplete or appears inaccurate.
- We reasonably suspect fraudulent, abusive, or unauthorized activity.
- An order appears to have been placed for unauthorized resale or improper commercial purposes.
- Technical or operational circumstances prevent us from fulfilling the order.
If an order is cancelled after payment has already been successfully received, an appropriate refund will be arranged where applicable.
11. Third-Party Services
The Glossy website may rely on third-party providers for services including payment processing, shipping, hosting, analytics, website functionality, and other operational services.
These third-party services may be governed by their own terms, policies, and conditions.
Glossy is not responsible for the independent practices or services of third-party providers beyond the extent required by applicable law.
12. Website Availability
We aim to maintain reliable access to the Glossy website but cannot guarantee that the website will always operate without interruption, delay, technical errors, or temporary unavailability.
Access may occasionally be limited due to maintenance, security updates, technical issues, system upgrades, or circumstances outside our reasonable control.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Glossy will not be responsible for indirect, incidental, special, or consequential losses arising from the use of, or inability to use, the website or its services.
Nothing in these Terms and Conditions is intended to limit or exclude any consumer rights or legal protections that cannot lawfully be limited or excluded.
14. Privacy
The collection, use, storage, and protection of personal information are governed by the Glossy Privacy Policy.
By using our website and providing personal information, you acknowledge that you have reviewed the applicable Privacy Policy.
15. Governing Law and Dispute Resolution
These Terms and Conditions are governed by applicable laws and regulations relevant to the operation of Glossy and the services provided through the website.
If a dispute arises, the parties are encouraged to first attempt to resolve the matter through good-faith communication and negotiation.
Where a dispute cannot be resolved directly, it may be referred to the appropriate competent authority or court in accordance with applicable law.
16. Changes to These Terms
Glossy reserves the right to update, amend, or replace these Terms and Conditions from time to time to reflect changes to our products, services, business practices, website functionality, or legal requirements.
The latest version will be made available on this website. Continued use of the website after changes are published constitutes acceptance of the updated Terms and Conditions where permitted by applicable law.
17. Website Operator
The Glossy website is operated by:
THT GLOBAL LIMITED
UNIT B53. 2/F. KWAI SHING IND
BLDG PHASE 1. 36-40 TAI LIN
PAI ROAD, KWAI CHUNG, N.T.
HONG KONG
18. Acceptance of These Terms
By accessing or using the Glossy website or purchasing products through our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.